Accreditation

Long respected as a leader in the field of crisis line accreditation, CONTACT USA is one of the only programs in the country devoted to establishing and maintaining standards of service at crisis lines, warm-lines, and reassurance calling programs. Accreditation offers an agency the respect and credibility that comes with knowing that their service has met a nationally recognized set of requirements ensuring high quality and ethical practices.

Accreditation examiners strive to make the process one of education and supportive critique. We will visit your center and thoroughly review all aspects of training, management and service provision, helping you improve and fine-tune your agency's practices.

CUSA accreditation...

Assures your community that they are receiving top quality service!
Shows your funders that they are contributing to a worthwhile and effective program!
Helps your staff and volunteers feel confident and proud that they are part of a nationally recognized agency!
Connects you to a national and international community of like-minded people providing emotional support and crisis intervention all over the world!

When a new crisis line program is ready to be fully accredited, the procedure for an on-site evaluation outlined in the manual must be followed. Established crisis line programs are required to participate in the accreditation process on a five-year cycle. Accreditation is granted for a five-year period after the program:

Accepts the conditions of accreditation as presented in the “Application for Accreditation”;
Accepts and signs the “CONTACT USA Statement of Values”;
Completes the on-site visit and receives a passing score;
Is approved for accreditation by the Accreditation Committee of CONTACT USA.

If you would like more information about the details of being accredited, please contact us

To see our manuals, forms and a step-by-step instructions for pursuing accreditation, click here