Accreditation is a core program of CONTACT USA. On-site accreditation ensures that a community which has a CONTACT center is receiving the best telephone helpline services available anywhere in the United States.
Every five years a team from the CONTACT USA national office conducts an intensive evaluation of programs, services, training and agency operations. This program not only helps a center maintain the highest standards of service delivery, but provides an opportunity for a thorough management review and strategic planning by the center.
Accreditation is available for general crisis lines, online emotional support (chat/text), reassurance calling, and teen lines. We also offer individual Crisis Hotline Specialist certification.