Accreditation
CONTACT USA is pleased to present this on-line Accreditation Standards Manual and application packet to all crisis line programs as we continue our program of conducting on-site accreditation visits to centers every five years. Click on the documents needed below to view or download the file. (The manuals and forms will open as PDF documents in a web browser window. To save the document to your computer, click on "save a copy" under the file menu)
Step-by-step instructions for the accreditation process are included in the Accreditation Manual
Accreditation Manual
Use this if you are accrediting a crisis line program. If you also have a Reassurance Calling program, download the addendum in addition to this manual.Reassurance Program Addendum
Use this in addition to the Accreditation Manual (above) if you accrediting both a Reassurance Calling Program AND a crisis line.Accreditation Manual for Reassurance Programs Only
Use this manual if you are accrediting a Reassurance Program, but NOT a crisis line program
Additional Forms & Information
• Core Competencies for Crisis Line Training Programs