CONTACT USA is pleased to offer help to those in need through online chat. Crisis Chat is new nationwide project that aims to improve access to mental health care. Crisis Chat will link existing certified crisis call centers around the United States on one website platform, creating a service that will eventually route website visitors to the crisis center that serves their local area. Crisis Chat will provide essential emotional support and crisis intervention services to millions of people who are depressed, despairing or thinking about suicide.
CONTACT USA is currently working to collaborate with other national entities providing crisis/suicide prevention services to ensure a safety net of services across the country for all chatters in need of help during times of crisis. As many of our centers are part of the National Suicide prevention Lifeline (NSPL), we are currently working with NSPL in developing a memorandum of understanding as a step towards working together to insure quality services to all those in need of emotional support and crisis intervention on-line.
Crisis Chat will also serve as a full-service online crisis site, offering both direct and indirect service options. In this way, people accessing the site will be able to pick and choose among these interventions based on their own comfort level, perhaps visiting the site the first time for information and the second time to talk to a chat specialist.