Accrediting community-based emotional support programs is a key component of CONTACT USA’s mission. Agencies and programs that successfully complete the accreditation process ensure their community, funders and those served by the programs of high quality services, best practices and ethical standards.
Once an agency or program joins CONTACT USA, the initial accreditation evaluation and site visit are scheduled. CONTACT USA staff work collaboratively with the agency to assist with the process. Subsequent accreditation site visits will occur every five years after the initial accreditation.
CONTACT USA also offers Crisis Helpline Specialist Certification for Helpline Specialists working in the helpline field.