Accrediting community-based emotional support programs is a key component of CONTACT USA’s mission. Organizations and programs that successfully complete the accreditation process ensure their community, funders and those served by the programs of high quality services, best practices and ethical standards.
Once an organization or program joins CONTACT USA, the initial accreditation evaluation and site visit are scheduled. CONTACT USA staff work collaboratively with the organization to assist with the process. Subsequent accreditation site visits will occur every five years after the initial accreditation.
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CONTACT USA also offers the Crisis Helpline Specialist Certification for Specialists working in the helpline field.