CONTACT USA offers professional certification for individuals working in the crisis helpline field. As with our accreditation standards, the exam is based on national best practices that focus on crisis intervention and supportive listening skills. An individual passing the certification exam has demonstrated thorough understanding of the competencies needed to provide compassionate and non-judgmental services to those in need of emotional support.

Requirements:

To Apply for Crisis Hotline Specialist Certification:

• At least 18 years old
  
• A minimum of 200 hours of crisis helpline (phone, chat, text) direct service work with a
  CONTACT USA accredited organization
  
• Successful completion of a training course covering all areas included in the CONTACT
  USA core competencies
  
• A letter of professional reference from a Manager working in the organization where
  helpline work was completed. The letter specifically addresses the applicant’s
  knowledge and skills as a crisis worker as well as other professional strengths
  
• Nonrefundable fee of $30
  
• Successful completion of the online exam with a passing grade of at least 85%

Fill out the application
Send letter of reference as directed on application
Send payment as directed on application