Congratulations to Kristin Vernon and team at Headquarters Counseling Center located in Lawrence, Kansas for successful completion of their Crisis Line and OES accreditations!
Headquarters Counseling Center (HCC) has been serving the state of Kansas since 1969. Originally a substance abuse treatment center for youth, the agency has evolved into a 24-hour service which anyone can call to talk about whatever is on their mind. HCC is a member of the National Suicide Prevention Lifeline network, and provides suicide awareness, intervention, and prevention training throughout the state. The HCC operates along with the Kansas Suicide Prevention Resource Center under its parent agency Headquarters, Inc. Services include the helpline, chat, volunteer opportunities and community education programs. More information about Headquarters Counseling Center can be found at: www.headquarterscounselingcenter.org
Thank you for all that you do and we wish you the best in your continued success!
Hi everyone -
I am excited to announce changes to our existing Accreditation Standards as well as a new Accreditation Standard for Problem Gambling Helplines.
The Standards have been revised into a new format which will allow for ease of use when preparing for your next accreditation site visit as well as applicability to a variety of specialty helplines including Online Emotional Support (Chat/Text), Reassurance Calling Programs and Problem Gambling Helplines.
The Standards are now broken into 3 different areas:
As community-based emotional support programs continue to grow and expand, CONTACT USA is committed to increasing topic specific Accreditation Standards in order to ensure high quality services and ethical practices. We are currently working on new standards for Teen Lines and Warm Lines and hope to have these standards available during 2018.
All centers with Accreditation Site Visits in 2018 will receive copies of the applicable Standards. If you would like a copy of the Standards, they are posted on the CONTACT USA website at: http://www.contact-usa.org/accreditation.html
Thanks to all of you who have provided feedback via your Accreditation Site Visits and please keep the feedback coming. We value your input, suggestions and insights. And a very special thank you to Molly McCoy Brack, CONTACT USA Accreditation Coordinator, for all her hard work in revising and publishing the 2018 Accreditation Standards.
Feel free to contact me with any questions.
Gail Selander, M.B.A., M.A.
6339 Charlotte Pike #551
Nashville TN 37209
Mobile: (425) 375-3552
CONTACT USA is pleased to announce a call for nominations for the 2018 Spirit of CONTACT Award. This award is presented annually an individual associated with a CONTACT USA member who has exhibited extraordinary dedication to the work of Crisis Centers. The Award Winner is selected from nominations from CONTACT USA Centers. The nomination form can be found below. All nominations must be received by email by August 31, 2018. There will be 2 judges with board approval who will decide the award winner. The Award will be presented during the National Crisis Center Conference in Saint Louis, Missouri.
Download Nomination Form
CONTACT USA is pleased to announce that Gail Selander has been named Executive Director. Gail brings a wealth of knowledge and experience in the behavioral health, nonprofit, and corporate sectors. Gail has previously worked at Volunteers of America Western Washington as the Director of Operations for Behavioral Health programs, which included the 24/7 crisis line and online emotional support services. Prior to VOAWW, she spent many years working in leadership, operational, and human resource roles with Microsoft and Expedia. Gail has a Master’s Degree in Business Administration and a Master’s Degree in Counseling Psychology.
Please join us in welcoming Gail!